Contact Information
General Support & Feedback
support@whatsnewsapp.com
Privacy Inquiries
privacy@whatsnewsapp.com
Data Protection Officer
dpo@whatsnewsapp.com
General Feedback
feedback@whatsnewsapp.com
How Can We Help?
We're committed to providing the best experience possible. Whether you have questions, feedback, bug reports, or feature requests, we want to hear from you!
What to Include in Your Message
- Bug Reports: Describe what happened, what you expected, and steps to reproduce the issue
- Feature Requests: Tell us what feature you'd like to see and why it would be useful
- Account Issues: Include your registered email address (never include your password)
- Privacy Concerns: Use privacy@whatsnewsapp.com for data-related requests
- General Feedback: Share your thoughts, suggestions, or ideas for improvement
Frequently Asked Questions
How do I reset my password?
What's News uses Google Sign-In and Apple Sign-In for authentication. Password management is handled through your Google or Apple account. If you're having trouble signing in, try resetting your Google or Apple password through their respective account recovery processes.
How do I delete my account?
To delete your account and all associated data, please email us at support@whatsnewsapp.com with your registered email address and a deletion request. We'll process your request within 30 days in accordance with GDPR requirements.
How do I request my data?
You have the right to request a copy of your personal data. Email privacy@whatsnewsapp.com with your registered email address, and we'll provide your data in a portable format within 30 days.
I'm under 16 and accidentally created an account. What should I do?
Please email support@whatsnewsapp.com immediately with your email address. We will delete your account and all associated data right away. Our app is only for users 16 and older.
How do I report inappropriate content?
Use the in-app reporting feature on any comment or post. For urgent matters, email support@whatsnewsapp.com with details and, if possible, a screenshot.
What devices are supported?
What's News is available for iOS (iPhone and iPad) and Android devices. Check the App Store or Google Play for specific version requirements.
Response Time
We aim to respond to all inquiries within 2-3 business days. Privacy and data protection requests will be handled within the legal timeframes required by GDPR and CCPA (typically 30 days).
Business Hours
Our support team operates Monday through Friday, 9 AM - 5 PM GMT. Emails received outside business hours will be responded to on the next business day.